One way to book
My contributionNot measuredCapability: Get started
Patients didn't know whether they needed a virtual or in-person visit before they started.
What was difficult
Separate entries forced the choice before patients knew what they needed.
Evidence at the time
Usability tests in Arabic and English, 3 rounds of 6.
Alternatives considered
- Keep separate Virtual and In-person entries in Services.
Selected direction and trade-off
Services has one Appointments entry. Visit type is a simple choice on the booking screen, before clinic, doctor and time.
Trade-off. One more field on the booking form.
Who did what. To confirm What I did, who set or approved the rule, and what engineering built.
Accessibility
Visit type is a segmented control on the booking screen, and secondary text was raised to #5C5F6A for contrast. These are design checks.
Result and status
Not measured
No booking-specific measure is in the case file.
Open question: whether video visits rose after the change.
The evidence
See the low-fi and final screens side by side, with what they do and do not prove